Cancellation & Refunds

Mate declines

If a Mate declines before payment confirmation, no charge should be captured.

Mate cancellation

A confirmed Mate cancellation should generally result in a customer refund.

Customer cancellation

Refund eligibility depends on how close the cancellation is to the scheduled start time.

No-shows and disputes

No-show and safety disputes should pause payout where technically supported and move the booking to support review.